ServiceNowとSystem Center Orchestrator、Azure Automation

自分用メモ。

ServiceNowとSystem Center Orchestratorの連携では、まず3rd Partyがリリースしている統合パック(IP)があります。

INTEGRATION PACK FOR SERVICENOW
Automation for ServiceNow
The Integration Pack for ServiceNow is compliant with Microsoft System Center 2012 R2 Orchestrator or System Center 2016 Orchestrator.
上記ページからOrchestratorアクティビティの一覧を転記しておきます。

ServiceNow Activities

Create Record – activity dynamically creates new ServiceNow records using standard or customized ServiceNow forms.
Get Record – activity returns records meeting specific filter conditions
Update Record – activity updates specific records
Delete Record – activity deletes specific records
Monitor Record - monitor for new or updated ServiceNow records
Upload Attachment – activity uploads attachment to ServiceNow record
Download Attachment - activity downloads attachment from ServiceNow record
Import Set - activity inserts a record into a ServiceNow import set table
Run Query - retrieves records from a ServiceNow table using a ServiceNow encoded query string
Run Scripted Web Service - runs a ServiceNow scripted web service (Only in SOAP IP)

Activities subscribe and publish data to the Orchestrator databus.

ServiceNowのレコードに含まれて添付ファイルをダウンロードできるようなので、いろいろ使い道がありそうな気がしますね。

もう一つは、ServiceNow自体のOrchestrationです。こちらは、System Center Orchestratorとどう連携できるのか、まだ読み解いている最中ですが。
Orchestration
サポート対象と

3 What Systems Can Orchestration Automate?

VMware (through vCenter)
Amazon EC2 instances
Any system presenting web services
Windows Active Directory
Microsoft Exchange mail servers
Puppet Labs Puppet (with configuration automation)
Opscode Chef (with configuration automation)
Any system accessible from the command line

アクティビティのサマリを上記ページより転記します。

5 Orchestration Activities in Workflow

The Orchestration plugin adds these types of activities for use with workflows:

Basic Orchestration activities
SSH activities
Active Directory activities
VMware activities
Amazon EC2 activities
PowerShell activities
Puppet
Chef activities
Exchange activities

オンプレミス側の起点になりそうな、MID Server。

ServiceNowとAzure Automation。
こちらいくつか情報を見つけましたので、下記に記載しておきます。

• OMS to ServiceNow Runbook
• Operations Management + Security
  OMS ITSM Connector to ServiceNow
• OMS integration to ServiceNow using Azure Automation
  Kelverion